Orchard Marketing Pty Ltd (the “Company”) understands that privacy and how we collect, use, disclose and protect your information is important to you. We are committed to ensuring the privacy of your information and to complying with the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).
We use the term “personal information” in this Policy to mean information or an opinion (whether true or not) about an identified, or reasonably identifiable, individual.
1. WHAT PERSONAL INFORMATION DO WE COLLECT?
The types of personal information which the Company collects will depend on the nature of your dealings with us. We may collect personal information from you when you:
- have business dealings with us, including as a client, supplier, contractor, shareholder or advisor (or a potential client, supplier, contractor or advisor);
- attend an event hosted or organised by the Company, including an event we organise on behalf of a third party or client; or
- apply or register your interest for employment with the Company.
The personal information we will collect from you will usually include your name, title, address and e-mail address and contact numbers (telephone, mobile). If necessary for the purposes of providing services to you or for providing you with other information relating to our business, we may collect other personal information from you. However, we do not collect personal information that we do not need.
While we seek to minimise the personal information we collect, if you do not provide us with the personal information we request, we may not be able to provide you with the services and other assistance you seek.
Generally, we endeavour to collect personal information directly from the individuals concerned. However, if this is not practicable, we may collect personal information about individuals from third parties, including from publicly available sources. If we do, we will take reasonable steps to ensure that the individuals concerned are made aware of the collection of their information.
If you are one of the Company’s ‘business contacts’ (e.g. a contact person in one of our suppliers, or in a government agency or company with which we deal), we may collect basic business contact information from you (e.g. your name, title and work contact details). The Company will not ask to collect sensitive information about you (such as details of your racial or ethnic origin, political affiliation, religious beliefs, sexual preferences, criminal convictions or health information) unless it is needed for the purposes of providing services to you or obtaining services from you.
2. HOW DO WE USE PERSONAL INFORMATION?
The Company’s policy is only to use personal information collected from business contacts for the business purpose for which it was collected.
We need to collect personal information so that we can provide our products and services, and conduct our business. We also collect personal information so that we can let you know about new ideas, initiatives or areas which may be of interest to you.
If, at any time, you do not wish to receive these kinds of communications, please let us know.
3. WILL YOUR PERSONAL INFORMATION BE GIVEN TO ANYONE ELSE?
We do not sell, rent or trade personal information about you to or with third parties. However, we may share your personal information with our related companies if this is required to provide you with a services or information which you have requested.
The Company may disclose personal information to external service providers who help us operate our business. Examples of our external service providers include third party data storage providers, organisations or consultants who provide production or promotional services on our behalf or on behalf of our clients, and research organisations and consultants who conduct research on our behalf. If we engage external service providers, the Company takes steps to ensure that those external service providers:
- comply with the APPs when they handle personal information about; and
- are authorised only to use personal information for the limited purposes specified in our agreement with them.
Where the Company engages external information technology service providers, we ensure that wherever possible, our data is stored within Australia. Some of our vendors do however store data in overseas locations, including but not limited to the USA, Singapore and the United Kingdom. Otherwise, we will only disclose personal information if this is required by law or permitted under the Privacy Act.
4. SECURITY OF PERSONAL INFORMATION
The Company takes reasonable steps to ensure the security of your personal information. Our premises are in secure buildings with access restricted to pass-card holders. Our IT systems are password protected and we conduct regular audit and data integrity checks. We frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses. In addition, all employees of the Company are required, as a condition of employment, to treat personal information held by the Company as confidential.
5. ACCESS AND CORRECTION
Under the Privacy Act, you have the right to:
- seek access to your personal information handled by the Company;
- ask us to update or correct your personal information when it is inaccurate, incomplete or out of date; and
- opt-out of receiving direct marketing communications from us.
If you believe that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact our Privacy Officer using the contact details set out below.
6. ONLINE PRIVACY
When you visit our website, a small data file called a “cookie” is stored on your computer or mobile device by our server.
Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than www.orchard.com.au or www.orchardhealth.com, please understand that we are not responsible for the privacy practices of that site.
7. QUESTIONS AND COMPLAINTS
If you wish to make a complaint about how the Company handles your personal information, please contact us setting out your complaint in writing, and forward it to our Privacy Officer, using the contact details below. We will deal with all requests for access to personal information or complaints as quickly as possible and will endeavour to get back to you within a reasonable timeframe.
8. HOW DO WE HANDLE THE PERSONAL INFORMATION OF JOB APPLICANTS?
The Company collects personal information about and from individuals who apply for employment with the Company or its related companies. The information we collect includes the applicant’s:
- personal contact details (including phone, email and home address) and gender;
- educational and employment history,
- relevant qualifications and experience including information which you provide regarding clients with whom you’ve worked in the past;
- eligibility to work in Australia; and
- referees’ contact details.
In some cases we may also collect information regarding your appearance, relationships, skills or opinions, if you provide this information to us in the course supplying services to us or applying for a role in a production or a position with the Company.
In relation to job applicants, we may collect this information directly from the job applicant or indirectly from a third party, including from a recruitment agency. If necessary, we will also collect information about applicants from referees and from professional social networking sites like LinkedIn. If the applicant proceeds to the interview stage, we will collect information about the applicant’s performance during interview.
If you do not provide with us the information we request, we may not be able to process or assess your job application. We may share personal information provided by job applicants or suppliers with our related companies where we reasonably believe there may be a suitable opportunity for you to work with one of our related businesses.
The Company uses the personal information we collect about job applicants to assess their eligibility and suitability for employment with the firm. The personal information we collected about contractors or suppliers is used by the Company to assess their suitability to work with the Company and/or our clients. Generally, our assessment of applicants’ or suppliers’ personal information will relate to a particular role or project. However, we may also retain and use applicants’ and suppliers’ personal information to assess their suitability for other roles with the Company or other projects. In some cases our clients will request personal information regarding suppliers or job applicants who are being hired for a particular client project. However, we do not disclose the personal information we collect from applicants or suppliers to any other person or entity outside of our related group of companies, without your consent.
9. WHERE TO GET MORE INFORMATION
Telephone: +61 2 8213 3031
Further information regarding your privacy can also be obtained from the Office of the Australian Information Commissioner
Orchard Marketing Pty Ltd